Invitation to tender: Purchase of CRM solution

Are you an expert in CRM solutions with a passion for developing digital tools that support meaningful change? Rainforest Foundation Norway (RFN) is looking for a skilled partner to help us acquire, set up and implement a CRM system based on Microsoft Dynamics 365.

With a focus on South-East Asia, Central Africa, and the Amazon, RFN works towards a world where our large, contiguous rainforest areas are managed in ways that uphold biodiversity, forest ecosystem services and the human rights of indigenous and other forest dependent peoples and communities. Through our partnerships, we work on everything from frontline activism to international finance and supply chain advocacy – and we need the right tools to manage it all.

We are now investing in a centralized CRM platform to streamline our partner management, stakeholder engagement, monitoring, and reporting across departments and geographies. The new solution will strengthen how we work internally and how we engage with donors, companies, policy makers, and all our various partners.

Key Milestones and Expectations:

• Establish a CRM solution based on Microsoft Dynamics 365, delivered as “Software-as-a-service" - SaaS, covering as many identified needs as possible.

• Provide assistance in connection with the establishment of the solution, including parameter setting, interfaces, and training.

The tender process:

Before responding to the invitation, please read the full Invitation to tender document attached here.

This tender involves a two-step procurement process.

If you find the assignment interesting and relevant for your team, submit a request for qualifications to regnskog@regnskog.no by 18.08.2025. Shortlisted suppliers will be invited to submit full offers at the beginning of September.